AV Support Engineer

Overview

In this role you will deploy and support Wipro’s Audio Visual and Unified Communications estate within a global managed services framework. You’ll lead AV/VC/UC and telephony projects, coordinating with cross-functional teams to install and upgrade equipment and services. You will drive adoption of video conferencing tools and ensure reliable end-to-end collaboration across the organization, including executive-level support. This is an opportunity to shape enterprise AV/UC solutions at scale in a dynamic, transformation-focused environment.

Responsibilities

• Manage enterprise network audio-video projects and installations
• Troubleshoot video issues and report progress across projects
• Drive adoption of video conferencing services (Zoom, Teams, Webex)
• Plan and coordinate expansion of video and voice network technology
• Perform UC software/hardware upgrades and equipment installation
• Collaborate with Projects, Infrastructure, Operations and Production teams on builds, renovations and changes
• Provide executive-level support for unified communications matters
• Deliver Tier 3 end-user support for UC and video across internal/external users
• Coordinate with remote desktop support to resolve issues and connect with existing VC equipment

Key requirements

• Strong experience in audio-visual implementations and videoconference network engineering with Cisco Telepresence infrastructure
• Experience with Cisco endpoints and Cisco Control Hub
• Experience with UC infrastructure (Ring Central)
• Experience with Webex administration and Microsoft Teams and Zoom
• Infrastructure deployment and project execution experience
• Experience with AMX and/or Crestron AV Control systems
• Knowledge of AV signal types, routing, cabling, and production devices (Ross, Blackbox, Dante, Matrox)
• Analytical, detail-oriented problem-solving skills
• Ability to work in a global, collaborative team environment
• Proficiency in desktop technologies (Windows 10, macOS) and collaboration tools (WebEx, Teams, SharePoint, OneDrive)
• Strong communication and executive-support capabilities

• Analytical thinking
• Team collaboration
• Attention to detail
• Cisco Telepresence
• Cisco Control Hub
• RingCentral

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