Client Director – Energy and Utilities

Overview

In this role you drive revenue and strategic outcomes within ServiceNow’s largest existing accounts. You serve as the executive relationship manager, coordinating cross-functional teams to design and deploy ServiceNow solutions aligned with client goals. You oversee global account growth, build trust across multiple levels, and map roadmaps that deliver exceptional customer experience. The position combines strategic leadership with revenue responsibility and frequent collaboration with cross-functional teams to scale client impact.

Responsibilities

• Manage executive relationships between customers and ServiceNow
• Lead large virtual teams across Solution Sales, Solution Consulting, Support and Professional Services
• Drive growth and deployment of global accounts with worldwide resources
• Develop trusted, multi-tier relationships from IT teams to CXO levels
• Create roadmaps to strengthen client capabilities and service delivery
• Achieve financial targets including licenses, renewals, and professional services

Key requirements

• 10+ years of client management experience with revenue focus
• 5+ years as Client Director or equivalent with multi-million-dollar sales experience
• Experience selling ITSM, HR, Security Operations, Customer Service or IT Operations Management software
• Proven ability to exceed sales targets
• Experience leading virtual or matrixed teams
• Understanding of broad IT and business needs for prospective clients
• Travel up to 50%

• relationship management
• strategic/consultative selling
• executive communication
• AI integration into business processes
• AI-driven insights and workflow automation
• enterprise software sales in ITSM/ITOM domains

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