Company: Intercom
Location: London
Job Description:
Fin, now part of Salesforce, is transforming how brands deliver AI-powered customer experiences. As a Strategic CSM, you’ll partner with our largest customers to drive adoption of Fin’s AI agent platform, guiding executive stakeholders through project scoping, requirements gathering, and measurable outcomes.
You’ll collaborate with product and engineering teams to translate customer needs into scalable solutions, lead strategic planning sessions, and advocate for customers to shape our roadmap.
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Posted: October 1st, 2026