Customer Contact Advisor

Overview

As a Customer Contact Advisor, you act as a Cadent ambassador, recording customer data accurately and communicating work plans to affected people. You inform, educate and support customers, upholding service excellence. You will engage with the operational team and partners, handling multiple tasks and ensuring care processes are followed. This role involves travel, with a company van provided, and a focus on data-driven customer interactions that respect rights and priorities.

Responsibilities

• Record customer data across systems accurately
• Inform, advise and educate customers about planned works and impacts
• Provide customer support and act as a service exemplar
• Champion the CARE process at project start and end
• Make outbound calls using available data to explain upcoming works and customer rights under GDPR
• Advocate for Priority Services Register and Live Person as appropriate
• Ensure CARE app is completed properly and honestly
• Build relationships with Operations and Lead Delivery Partners
• Prioritise and balance multiple tasks while following company processes

Key requirements

• Experience in a customer service role
• Conscientious with tenacity and resolve
• Organised and punctual
• Articulate with good explaining abilities
• Thorough with strong record-keeping

• Strong communication (oral and written)
• Reliability and tenacity
• Organisational skills
• Clear and empathetic communication
• Microsoft Office (Word, Excel, Outlook, internet)
• IT literate with ability to use CARE app and data systems

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