Talking Therapies Operational Manager

Overview

As Operational Manager, you will lead a multidisciplinary Talking Therapies team and oversee multiple localities. You will work with the Service Manager and Clinical Team Leads to deliver a high-quality, cost-effective service and drive performance improvements. The role involves networking with Primary Care Networks and other local services to expand reach and collaboration. You will manage performance, welfare, and non-clinical risk while supporting staff development, primarily working from home with periodic presence at Surrey locations. This is a growth-focused leadership role in a patient-centred NHS service.

Pay / Benefits

• 27 to 33 days annual leave + bank holidays
• Opportunity to buy or sell annual leave
• Training and career development
• NHS pension scheme

Responsibilities

• Lead operational management of service delivery in defined localities
• Provide line and meta-line management, including performance and welfare
• Support service development and governance, including complaints/incident management
• Develop and implement service improvements within budget
• Collaborate with Service Manager, Clinical Team Leads and wider team
• Monitor waitlists and ensure locations meet staff and patient needs
• Represent the service to external stakeholders and work with primary care networks
• Deputise for Service Manager/Clinical Lead when required
• Promote a safe, health-focused workplace and manage non-clinical risk
• Drive workforce development and targets in line with organisational aims

Key requirements

• Experience as an operational Leader in health services
• Experience in managing performance and welfare of staff
• Experience in managing operational aspects of service delivery
• Experience providing effective Line management
• Experience working to governance standards including complaints and incident management
• Experience working in a target-driven service
• Desirable: experience in a Primary Care environment; experience with record systems IAPTUS, SystmOne or RADAR

• Highly developed communication skills
• Ability to motivate, develop and inspire others
• Strong organizational skills and ability to prioritise under pressure
• IT skills including Microsoft Office
• Experience with IT record systems (IAPTUS, SystmOne, RADAR)
• Ability to monitor operational processes and escalate when needed

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