Senior Communications Project Manager – Collateral | S4 | CMRB | London or Milton Keynes

Overview

In this role you will lead end-to-end collateral changes tied to migrating TSB customers to Santander UK, aligning branding and standards. You will coordinate cross-functional stakeholders across Marketing, Customer Communications, Product, Risk, Compliance, Legal and Operations to ensure regulatory and customer-experience requirements are met. You will manage governance, risks and dependencies within a complex change program, contributing to harmonisation and broader CMRB initiatives. This is a high-impact, 12-month assignment that shapes how we present Santander UK to customers during migration and transformation.

Pay / Benefits

• 30 days’ holiday + bank holidays
• car allowance
• private medical insurance
• death-in-service benefit
• income protection
• share plans

Responsibilities

• Own end-to-end communications planning for collateral changes
• Identify and manage risks and dependencies, escalate as needed with mitigations
• Coordinate stakeholders across Marketing, Customer Communications, Product, Risk, Compliance, Legal and Operations
• Ensure collateral meets regulatory, brand and customer experience requirements
• Maintain governance, track progress, manage dependencies and escalate risks
• Collaborate with the wider CMRB team for consistent messaging and alignment with broader activity
• Engage with Risk Line 2 and Internal Audit Line 3 across the CMRB programme
• Support Harmonisation and Migration planning within the CMRB workstream

Key requirements

• Proven experience managing complex communication or change programmes involving multiple stakeholders
• Excellent planning and organisational skills with ability to manage multiple projects
• Experience supporting product changes, customer communications or business transformation initiatives
• Prince2 practitioner or external PMO certification
• Project management experience
• Stakeholder management experience
• Risk management experience
• Familiarity with governance, risk and change management processes
• Exceptional attention to detail
• Great stakeholder management skills with ability to influence at all levels
• Excellent communication and interpersonal skills
• Ability to work independently while collaborating within a wider team
• Great problem-solving and proactive delivery orientation
• Balance between strategic thinking and operational delivery
• Knowledge of Santander products, services and related issues

• exceptional attention to detail
• influencing and building credibility
• strong communication and interpersonal skills
• Project management
• Stakeholder management
• Risk management

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