Customer Complaints Investigator & Improvements Coach

The Alliance is seeking a Customer Complaints Investigator to join the team and work with the Customer Complaints Manager. You will review and investigate complaints, ensuring alignment with housing ombudsman guidelines and Alliance values, helping customers be in the best of hands.

You will provide feedback, coaching and training to internal teams, support KPI delivery and drive continuous improvement while contributing to the development of the complaints process and learning points for

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