Level 2 Service Desk Consultant – Hybrid & Mentorship

TSG is seeking a Level 2 Service Desk Consultant to diagnose, troubleshoot and resolve incidents escalated from the 1st Line team, across on-premise and cloud environments. You will deliver timely resolutions, document changes, and mentor junior staff while meeting SLAs.

You will collaborate with cross-functional teams, contribute to knowledge bases, and support Apprentices and 2nd line engineers as part of our Ownership Ladder and commitment to service excellence.

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