Claims Advisor
Huddersfield | £25,000 + Excellent Benefits | Full-Time, Permanent
Are you a confident communicator who enjoys helping people and delivering outstanding customer service?
We’re recruiting for an award winning, growing and well-established legal services organisation seeking a Claims Advisor to join its supportive and professional team. This is an excellent opportunity for someone with strong telephone-based customer service experience who is looking to develop a long-term career within a respected and expanding business.
What’s in it for you?
You’ll be joining an employer that genuinely invests in its people, offering:
- Starting salary of £25,000
- Private healthcare support covering a range of wellbeing expenses
- Interest-free travel loans
- Enhanced company pension contributions
- Perkbox discounts and rewards platform
- 25 days annual leave plus bank holidays
- Additional loyalty leave for long service (up to 28 days)
- Buy and sell holiday scheme
- Paid birthday leave every year
- Staff social events and social club
- Employee referral bonus scheme
- Ongoing training, coaching and career development opportunities
Clear progression pathways within a growing organisationThe Opportunity
As a Claims Assistant, you’ll be the first point of contact for individuals looking to begin a personal injury claim. You’ll play a vital role in delivering an excellent customer experience by listening carefully, gathering important information, and helping customers start their claim journey.
This is a fast-paced, telephone-based role where empathy, professionalism and attention to detail are essential.
Key Responsibilities
- Handling inbound and outbound customer calls
- Taking detailed information regarding potential claims
- Assessing claim viability against established criteria
- Accurately updating case management systems
- Supporting customers throughout the initial claims process
- Liaising with internal teams to ensure smooth claim progression
- Providing a professional, empathetic and customer-focused service at all times
- Supporting legal teams with administrative tasks where required
What We’re Looking For
- Minimum of 5 GCSEs, including Maths and English
- Previous experience handling customer calls is essential
- Experience within a fast-paced customer service environment is advantageous
- Excellent communication and listening skills
- Strong attention to detail and organisational abilities
- Ability to build rapport and demonstrate empathy with customers
- Positive attitude with a willingness to learn and develop
About You
You’ll thrive in this role if you:
- Experience in a customer service role
- Take pride in delivering high-quality work
- Are proactive and dependable
- Treat colleagues and customers with respect
- Act with honesty and integrity
- Put customer experience at the heart of everything you do
- Enjoy working collaboratively as part of a team
#J-18808-Ljbffr…