Credit Control Supervisor

Overview

In this Credit Control Supervisor role, you will manage a sales area ledger and support the credit manager with reporting, risk assessments, and staff development. You will balance risk control with sales objectives, maintaining accounts within credit limits and driving process improvements. The role involves strong stakeholder collaboration, accurate data maintenance, and coaching a team to resolve overdue items quickly. You will work in a fast-paced, customer-focused environment within a multi-brand, UK-wide beverages group. This is a chance to shape credit processes in a newly formed business and contribute to scalable financial controls.

Pay / Benefits

• Monthly product allowance
• Private Medical options
• Life Assurance
• Company bonus scheme
• Access to 24/7 GP services
• Enhanced pension contribution

Responsibilities

• Maintain regular communication with customers and internal/external parties to review accounts, resolve overdue items, and deductions.
• Build relationships with internal stakeholders to align credit control reporting, procedures, and policies with organisational needs.
• Provide statements and updates on query resolution; conduct inductions, training, and coaching for new staff.
• Review held orders for risk assessment and ensure timely release within authority matrix.
• Maintain accurate master data and drive GDPR-compliant reporting; ensure notes on customer records are up to date.
• Manage daily credit control of ledgers; collect overdue debt and ensure payments meet terms.
• Support the credit manager by reviewing staff ledgers and feeding back development/training needs.
• Anticipate problems and take actions to minimise risk and exposure; manage customer payment plans.
• Raise pro-forma invoices for cash with order customers (nationals only).
• Assist in month-end and ad hoc reporting to ensure data accuracy and timely action.

Key requirements

• Experience in a similar credit role.
• Working knowledge of ERP (SAP) and Microsoft 365 Office.
• Excellent verbal and written communication, including report writing.
• Strong organisational skills with the ability to prioritise and plan daily tasks.
• Attention to detail with problem-solving ability and pace.
• Experience in a fast-paced, demanding, results-driven environment.
• Team-oriented with ability to contribute to joint objectives.
• CICM qualification desirable.

• excellent communication
• strong organisational skills
• problem solving
• ERP SAP
• Microsoft 365 Office
• data reporting

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