Product Delivery Owner – Voice Services

Overview

In this role you will lead the technical delivery of voice services, shaping the design, roadmaps and secure, reliable operation of critical communications systems. You will collaborate with business leads and cross-functional squads to align product vision with Trust priorities, balancing performance, security and availability. Your expertise will drive high-availability voice architectures and governance across the product lifecycle, delivering scalable UC and contact centre solutions that support urgent care delivery.

Responsibilities

• Technical design and specification of voice systems
• Develop and upgrade voice systems
• Define product vision and develop roadmaps with business leads
• Prioritize features based on business value
• Act as interface between stakeholders and Product Delivery team
• Ensure reliability, scalability, and security of the product
• Monitor system performance and optimise
• Embed security best practices into the lifecycle
• Conduct risk assessments and vulnerability testing
• Lead technical delivery as centre of excellence and primary contact

Key requirements

• Extensive experience in IT development/digital services delivering voice services for critical operations
• Experience designing, developing, implementing, and managing voice systems and architectures with HA/DR focus
• Experience working with architecture principles and governance

• Stakeholder engagement
• Cross-functional collaboration
• Risk assessment and proactive communication
• Avaya Contact Centre and UC solutions
• System Platform
• VMware for virtualized Avaya infrastructure

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