Senior Operations Manager

Overview

In this role you drive site performance and customer outcomes by leading operations strategy and a growing team. You own key metrics, shape plans for peak periods, and collaborate with cross-functional teams to optimize safety, budgeting, and execution. You mentor managers and translate business goals into actionable initiatives. This is a hands-on leadership role at a fast-paced site with impact across finance, safety, and operations.

Responsibilities

• Monitor operational metrics and business performance
• Contribute to planning the operational budget and labor planning
• Ensure high standards of Health and Safety
• Strategic planning for 3, 6 and 12 months with focus on peak-season planning
• Be accountable for leadership by measuring performance and providing development support
• Lead shifts at the site and act as a link between teams (finance, safety, operations integration)
• Deep-dive into performance and risk metrics and prepare for demand variations
• Mentor and coach the team to develop managers

Key requirements

• Bachelor’s degree or equivalent, or experience in Engineering, Operations, Business Administration, or related field
• Advanced degree, or Bachelor’s degree
• Experience in manufacturing, production, distribution logistics, retail, or grocery management
• Experience in stakeholder management across multiple levels
• Advanced proficiency in verbal and written English and upper-intermediate proficiency in local language

• stakeholder management
• leadership
• communication
• Lean Six Sigma and/or Kaizen (preferred)
• process improvement
• performance and risk analysis

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