Business Analyst / PM (Payments Systems)

Overview

In this role you will own the end-to-end card payments ecosystem across two brands and ~800 locations, ensuring secure, resilient and high-performance payment services. You will lead a small technical team, manage vendor relationships, and drive strategic payment initiatives while maintaining compliance with industry standards. You will be the subject matter expert for payment technologies and fintech solutions, shaping secure and commercially effective payment experiences. This position offers the chance to impact multi-site retail operations through advanced payment architectures and modern loyalty and mobile payment integrations.

Responsibilities

• Own the end-to-end payment card processing environment across two brands and ~800 locations
• Ensure availability, resilience, performance, and security of payment services
• Oversee payment acceptance technologies (terminals, switching, gateways, acquiring, loyalty, mobile apps)
• Manage strategic relationships with third-party suppliers for network services, terminals, switching, service desk
• Define, monitor, and govern SLAs, KPIs, and contractual obligations
• Lead supplier performance reviews and service improvement initiatives
• Manage escalations and resolution of critical incidents
• Provide third-line technical support for payment and loyalty systems
• Act as senior escalation point for complex incidents
• Maintain operational procedures and technical documentation
• Ensure PCI DSS and P2PE compliance
• Lead payment-related projects and initiatives
• Coordinate stakeholders, suppliers, and business teams to deliver outcomes
• Manage project plans, risks, budgets, dependencies, and implementation activities
• Support new payment methods, technologies, and customer experiences
• Translate business requirements into technical specifications
• Define solution architectures with business, technology, security, and supplier teams
• Evaluate and recommend solutions aligned with strategy
• Own and manage two customer-facing mobile applications from a payment/tech perspective
• Manage integrations for two loyalty platforms
• Ensure interaction between payment, loyalty, and customer engagement solutions
• Lead P2PE implementation and ongoing security/compliance activities
• Support security audits, assessments, and remediation

Key requirements

• Significant experience managing enterprise-scale payment processing environments
• Strong understanding of card payment ecosystems (acquirers, gateways, card schemes, switching, POS/terminals)
• Experience managing third-party service providers and technology vendors
• Proven leadership delivering technology and business change projects
• Experience translating business requirements into technical solutions
• Experience managing mobile apps and customer-facing digital platforms
• Strong incident management and problem-solving capabilities
• Experience operating within PCI DSS-regulated environments

• Stakeholder management
• Leadership and team management
• Problem-solving and incident handling
• PCI DSS
• P2PE
• Payment terminals

…