Operations delivery Manager

Overview

In this role you lead an off-site, multi-disciplinary team delivering engineering administration, asset management and technical support for a Defence customer. You ensure accurate, well-structured engineering information and drive quality, efficiency and new workstreams. You will build team capability, engage customers and champion continuous improvement in a regulated environment. This is a chance to impact delivery throughput and data integrity while collaborating across locations and disciplines.

Responsibilities

• Monitor workflow throughput and remove bottlenecks to enable predictable delivery
• Deliver high-quality engineering outputs including data updates, diagrams and drawings
• Maintain QA and configuration control across deliverables
• Coordinate multi-disciplinary inputs to satisfy customer requirements
• Keep engineering records accurate and accessible for the customer
• Lead productivity and continuous-improvement initiatives to streamline processes
• Foster positive customer relationships as a service-focused contact
• Identify and shape new workstreams and pilot growth of the service
• Communicate effectively across locations and travel as needed
• Champion a culture of continuous improvement to optimise efficiency

Key requirements

• Degree in an engineering or technical discipline, or equivalent industry experience
• Proven experience managing engineering delivery or technical teams in Defence, regulated or safety-critical environments
• Strong understanding of engineering documentation workflows, data management, technical records and multi-disciplinary inputs (drawings, schematics, reports, inspections, calculations)
• Demonstrated ability to drive improvements in quality, efficiency and consistency across technical workstreams
• Strong understanding and experience of Continuous Improvement and LEAN principles
• Excellent communication and customer-facing skills with a service-oriented mindset
• Experience balancing delivery throughput, team wellbeing and customer expectations
• Confident leading or coordinating distributed teams

• Excellent communication
• Customer-facing mindset
• Service-oriented
• Engineering documentation workflows
• Engineering data management
• Multi-disciplinary input coordination (mechanical, electrical, civil)

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