European Logistics Quality Control Specialist – TikTok

Overview

In this role, you will monitor the UK/EU fulfilment network to ensure efficient end-to-end logistics and identify warehousing, transport, and last-mile issues. You will track key metrics, conduct root-cause analysis, and propose practical improvements to raise performance. You’ll drive issue resolution with internal teams and partners, while helping refine KPI definitions and exception handling. This position supports scalable logistics operations and global expansion through data-driven optimization.

Responsibilities

• Monitor end-to-end logistics performance across the UK/EU fulfilment network and identify issues in warehousing, transportation and last-mile delivery
• Track key logistics quality metrics: delivery timeliness, damage rate, loss rate, on-time fulfillment rate, exception rate
• Conduct regular performance reviews, analyze root causes and propose practical improvement actions
• Follow up on logistics exceptions and drive closed-loop issue resolution with internal teams and logistics partners
• Support the improvement of KPI definitions, quality control rules and exception-handling processes

Key requirements

• At least 2 years of experience in logistics, e-commerce, supply chain, operations analysis or strategy analysis
• Strong data analysis skills, with the ability to identify problems, analyze root causes and drive improvements through data
• Basic understanding of e-commerce logistics fulfillment
• Fluent in spoken and written English, able to communicate with partners and internal teams in a business environment
• Fast learner, hands-on, results-driven

• fast learner
• results-driven
• good communication
• data analysis

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