UX Product Designer

Overview

In this role you shape digital products for Citi’s global platform, partnering with Product and Tech to deliver best-in-class UX. You’ll guide discovery, research, IA, and design systems, translating insights into interactive prototypes and high-fidelity designs. You’ll collaborate across stakeholders and development teams to ensure accessible, intuitive solutions at scale. This role offers mentorship, continuous learning, and hybrid work opportunities in a fast-paced, finance-focused tech environment.

Pay / Benefits

• 27 days annual leave (plus bank holidays)
• discretionary annual performance bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave

Responsibilities

• Lead meetings with users, sponsors, and tech to clarify project requirements
• Conduct UX research, define IA and user journeys, and create personas
• Identify metrics to support decision making
• Collaborate with cross-functional teams to brainstorm and validate ideas
• Perform usability testing to inform design decisions
• Produce wireframes, prototypes, and high-fidelity designs using Sketch, InVision, Axure, and Adobe suite
• Contribute to and apply the approved design system
• Ensure designs comply with accessibility standards (ADA/WCAG)
• Provide detailed handover to development and ongoing UX support through checkpoints
• Keep up to date with UX best practices and tools
• Mentor junior team members and contribute to the UX community
• Assess risk and ensure timely delivery with transparent escalation as needed

Key requirements

• Proven relevant experience
• Strong attention to detail and analytical skills
• Experience delivering with an agile methodology
• Excellent communication and presentation skills
• Highly skilled in professional design tools (Sketch, Figma, AdobeXD, Axure, InVision)
• Experience using design systems
• Knowledge of banking or finance is a plus
• HTML/CSS development skills

• strong communication
• collaboration
• problem solving
• Sketch
• Figma
• AdobeXD

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