Customer Care Manager – Residential Developer – Central London

Overview

In this role you will lead a site-based customer care team within a prestigious London developer. You’ll be the primary contact for client care from purchase through handover and into post-handover support, ensuring a smooth transition for buyers. You will oversee a small team to sustain high-quality service and collaborate with the production team on snagging and defect resolution. This position offers the chance to shape the customer experience on high-end residential projects and support continued growth in London.

Responsibilities

• Lead and manage a site-based customer care team
• Act as the primary contact for client care from purchase to handover and post-handover
• Coordinate client communication to ensure smooth transitions after handover
• Ensure high-quality customer service is consistently delivered
• Support the production team in inspections and snagging to prevent defects

Key requirements

• Experienced Customer Care Manager/Coordinator in high-end residential development in London
• Strong leadership and communication skills
• Able to deliver first-class customer service
• Experience managing a customer care team
• Experience dealing with clients face-to-face from initial purchase to handover

• leadership
• excellent communication
• customer-centric mindset
• face-to-face client interaction

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