AWS Connect CCaaS Solutions Architect — Pre-Sales Lead

Zendesk is seeking a Solutions Architect to act as the key technical expert during the pre‑sales process. You will design and scope customized CCaaS solutions in collaboration with the Contact Center Platform Architecture team, ensuring proposals align with customer needs.

The role requires strong CCaaS and AWS experience, with hands-on cloud deployment and excellent communication to executive stakeholders. This position supports hybrid work with global offices and remote options.

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