Job Description
Senior Product DesignerLocation: Nine Elms, London – Full-timeAbout ZappZapp is London's leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world's leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.
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About the RoleWe're looking for a Senior Product Designer who thrives at the intersection of usability and design strategy. You'll lead design projects for both our customer-facing app and internal tools used by our operations and commercial teams, ensuring seamless and scalable experiences across the board.
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You'll work closely with the company's Founder to continue our mission to build the most loved on-demand delivery experience in the world. You'll thrive here if you're driven by deep user empathy, passionate about thoughtful design, and able to move fast without compromising craft or clarity.
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ResponsibilitiesLead product design efforts for our mobile app and internal operations/commercial tools.
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Partner closely with Product, Engineering, Operations and Commercial teams to define user problems and co-create practical, elegant design solutions. Communicate design concepts and research findings effectively.
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Map out user flows, wireframes, and high-fidelity designs that balance usability, efficiency, data accuracy and visual clarity. Use Figma for wireframes, mockups, and prototypes and experiment with AI tools to accelerate design and handoff.
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Conduct user research, usability testing, and field observation with internal teams (Warehouse, Customer Experience, Supply Chain, Category Managers) and visiting our Distribution and Fulfilment Centers to understand real-world needs.
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Design efficient interfaces for key systems (Supplier, Inventory, Rider Dispatch, Warehouse Management) focusing on core workflows like picking, packing, and dispatching in a bustling fulfillment center – and dispatching across different environments (handhelds, desktops).Contribute to and help evolve our design system—standardising a component library, establishing design processes, and improving documentation for consistency and scalability.
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Key Requirements5+ years of UI/UX/Product design experience across consumer-facing apps and complex internal tools, ideally in logistics, retail/e-commerce, or on-demand services. Strong portfolio showcasing your end-to-end design process, product thinking, problem-solving ability, and refined visual design.
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Proven ability to conduct user research and apply user-centered design principles to develop thoughtful, usable, and delightful solutions.
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Passion and love for what we do with world-class commitment to every single detailProficiency in Figma (mockups, components, prototyping), with a deep understanding of design constraints and opportunities across web and mobile platforms. Interest in using AI to optimize workflows.
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Experience collaborating in fast-paced, cross-functional environments; startup mindset with high comfort in ambiguity and rapid iteration.
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Excellent communication, collaboration, and problem-solving skills. BenefitsOpportunity to be part of an industry transforming mission – your work will directly shape how the world experiences fast, premium retail.
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Of course we also offer: Competitive salary & equity package.25 days of annual leave plus bank holidays.
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Private Health Insurance.
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Extended sick pay and maternity/paternity leave pay.
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