Customer Experience Program Manager

Overview

In this role you’ll lead the regional capacity management effort for Europe, the Middle East and Africa, driving customer-focused capacity strategies that support Azure growth. You will guide a high-performing team across multiple functions to translate demand into scalable capacity plans while balancing customer outcomes with platform sustainability. You’ll influence investments and roadmaps to reduce friction and ensure durable cloud consumption. This position offers executive exposure and the chance to shape regional transformation.

Responsibilities

• Own the end-to-end customer capacity experience and regional health strategy for EMEA
• Define and execute regional capacity management plans to anticipate demand and enable onboarding and migrations
• Champion customer needs as Voice of the Customer, influencing investments, allocation, and communications
• Coordinate across engineering, infrastructure, planning, forecasting, supply chain, sales, and customer success to improve readiness and success
• Use data to define regional health metrics and KPIs, guiding models, tooling, and roadmaps
• Build, lead, and develop an inclusive, high-performing capacity management team
• Model Microsoft values and foster accountability, collaboration, and an inclusive environment

Key requirements

• Bachelor’s degree in Computer Science, Engineering, Data Science, Math, Business, or related field
• 6+ years in engineering, product/technical program management, data analysis, or product development
• 3+ years people management experience
• Unknown if other security screenings are required

• leadership
• stakeholder management
• communication
• capacity management
• data analysis
• operational KPIs and metrics

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