Senior Improvement Programme Manager (Outpatients)

Overview

In this role you will drive outpatient transformation within the Improvement Delivery Team to deliver high-impact patient access, experience and flow improvements. You will support the Programme Director for Elective Improvement, coordinating with clinical, operational and corporate teams to implement evidence-based solutions. The role focuses on complex health system change, tackling unwarranted variation and preparing for new IT implementations, with a track record of delivering measurable benefits.

Pay / Benefits

• Agenda for change pay band 8b
• HCAS
• Secondment
• EDI initiatives and staff networks
• Commitment to equality, diversity and inclusion
• Opportunities for career development

Responsibilities

• Lead and coordinate outpatient transformation projects from design to delivery
• Collaborate with clinical, operational and corporate teams to identify opportunities and develop practical, evidence-based solutions
• Support adoption of national GIRFT guidance and best practices
• Embed clinical triage and strengthen primary-secondary care interfaces
• Address process variation to improve efficiency, productivity and resource utilization
• Design and implement demand management initiatives
• Support readiness for new EPR implementation (April-27)
• Provide regular progress reporting and disseminate learning across the Trust
• Set up programme/workstream plans and governance to deliver on time, budget, and scope
• Organise workshops to solve problems and secure stakeholder buy-in

Key requirements

• Master’s degree or equivalent
• Project management qualification or equivalent
• Improvement qualification or equivalent
• Evidence of continuing professional development
• Significant healthcare management experience with change management
• Experience delivering large-scale improvement projects with tangible benefits (including financial)
• Experience modelling complex data sets and providing clear outputs
• Staff management experience (objective setting, appraisals, recruitment, disciplinary)
• Budget management experience with cost reduction and corrective action
• Experience in report writing and presenting to business cases and formal presentations
• Strategic planning experience with benefits realisation and financial aspects
• Experience of change management tools and methodologies
• Familiarity with basic IT applications
• Desirable: experience in financial management; operational role experience

• Stakeholder engagement
• Analytical thinking
• Problem-solving
• Data modelling (including financial data)
• Analytical and problem-solving methodologies
• Change management methodologies

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