Commercial – Business Account Manager

Overview

In this role you own the commercial performance for a major UK grocery retailer, shaping plans, proposals, and product developments to align with the customer’s long-term strategy. You will lead end-to-end commercial planning, including P&L, forecasting, pricing and promotions, while coordinating cross-functional product development work to land launches on time. You’ll identify growth opportunities and act as the escalation point when challenges arise, delivering impact through strong relationships and precise execution.

Responsibilities

• Own the commercial performance and day-to-day relationship with a major UK grocery retailer
• Lead the full commercial planning process (P&L, forecasting, pricing & promotions) and track performance
• Oversee product development projects with NPD, Technical, Marketing, Finance and site teams to ensure timely launches
• Identify growth opportunities (range expansion, new formats, promotional improvements)
• Act as escalation point to resolve issues and maintain high service levels
• Measure success via KPIs such as sales, profit, forecast accuracy, launch execution and account growth

Key requirements

• Proven experience in Account Management or Commercial roles with exposure to major UK grocery retailers
• Strong track record of building customer relationships and delivering commercial growth
• Experience managing projects, development pipelines, or cross-functional initiatives
• Ideally retail own-brand experience with development and commercial evaluation knowledge
• Excellent communicator, influencer and presenter with senior stakeholders
• Skilled in forecasting, planning, negotiation and commercial analysis
• MS Office proficiency (especially Excel) and familiarity with commercial systems/tools
• Highly organized with ability to manage multiple projects simultaneously
• Positive attitude, resilient mindset, willingness to tackle new challenges

• excellent communicator
• influencer and presenter
• relationship builder
• Excel
• forecasting
• planning

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