Technical Account Manager – UK

Overview

In this role you will be a senior technical adviser for a strategic client portfolio, bridging deep product expertise with strong relationship management. You will orchestrate engagement plans, drive platform architecture decisions, and guide customers through deployment, security, and ML‑Ops challenges. You’ll collaborate with cross‑functional teams to ensure successful outcomes and capture feedback to influence product direction. This is a hands‑on, client‑facing position that combines technical execution with strategic account leadership.

Responsibilities

• Collaborate with customers and internal teams to define priorities and engagement plans
• Manage project milestones with Customer Success Managers, provide status updates, and mitigate risks
• Serve as a central source of client technical information and contribute to account strategy
• Support Field Engineering through process improvements and knowledge sharing
• Act as primary technical advisor across Dataiku platform architecture, deployment, operations, security, and ML‑Ops
• Assist clients in integrating Dataiku into their systems and troubleshoot challenges
• Capture client feedback and feature requests to inform Product/Engineering
• Advise on complementary technologies and long‑term technical strategy
• Explore advanced use cases such as edge computing, deep learning, and MLOps

Key requirements

• 7+ years in a customer‑facing technical role
• English proficiency (native or bilingual)
• Strong communication and client relationship skills
• Experience supporting pre‑ and post‑sales engagements
• Proficiency in Linux system administration and networking
• Experience with identity and access management tools (LDAP, Kerberos, Active Directory, IAM)
• Hands‑on experience with cloud platforms (AWS, Azure, GCP)
• Hands‑on experience with Kubernetes ecosystem for setup, administration, troubleshooting and tuning
• Familiarity with Hadoop and/or Spark ecosystems

• Excellent communication and presentation abilities
• Strong relationship management and negotiation
• Problem‑solving mindset and resilience
• Linux system administration
• Cloud platforms (AWS, Azure, GCP)
• Kubernetes ecosystem

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