Service Manager UK (m/f/d)

Overview

In this role you lead Leybold UK’s service delivery, overseeing in-house and field teams to elevate performance and customer satisfaction. You will coordinate cross-functional stakeholders to ensure high-quality service and profitable operations. Based in Chessington with UK travel, you’ll drive continuous improvement and implement effective risk management. This is a chance to shape service excellence within a global engineering group.

Pay / Benefits

• excellent remuneration and benefits package
• plenty of opportunities to grow and develop
• potential to realise your ideas and impact
• access to global career opportunities within Atlas Copco Group
• diversity and inclusion

Responsibilities

• Interface between service admin, sales and logistics for repair status, warranty decisions and escalations
• Coordinate resources and plan service jobs at Chessington site
• Review quality and performance standards and implement continuous improvement programmes
• Identify operational risks and develop mitigation strategies (service delays, warranty disputes, performance)
• Maintain equipment and facilities at Chessington site
• Manage a team of 10–13 (field service engineers and in-house mechanics) to meet service and maintenance goals
• Recruit and train new employees as required

Key requirements

• Engineering qualification in engineering or related discipline
• Experience in mechanics, systems, machine tools, electronics or mechatronics
• Proven ability to manage customer expectations
• Understanding of leading a business via KPIs
• Strong people management and communication skills
• Encourage sharing ideas and best practices
• Open to applicants who do not meet every stated requirement

• strong communication
• people management
• collaboration
• engineering fundamentals
• mechanics
• systems

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