Senior Client Manager – London

Overview

In this role you will manage strategic customer relationships and act as the main technology partner for national security clients. You will shape future strategy, identify and mature high-value opportunities, and drive delivery excellence across complex programmes. You will align commercial, technical and operational teams behind a single customer strategy, influencing decision-makers in a dynamic, security-focused environment. The position offers impact across mission-critical programmes and the chance to contribute to UK national security through cutting-edge technology.

Pay / Benefits

• Matched contribution pension scheme with life assurance
• Generous holiday allowance
• Health and Private Medical Insurance
• Dental Insurance
• Employee discount portal
• Armed Forces Covenant support and Defence Employer Recognition Scheme

Responsibilities

• Own strategic customer relationships and build trusted partnerships with senior stakeholders
• Shape long-term customer objectives and influence capability direction
• Identify and mature high-value opportunities aligned with QinetiQ’s capabilities
• Lead delivery across a portfolio of programmes, manage risks and ensure exceptional outcomes
• Coordinate across commercial, technical, and delivery teams to align behind a single customer strategy

Key requirements

• Significant experience in the UK National Security community
• Strong knowledge of Operational Technology, Cyber, or adjacent digital capability areas
• Proven track record building trusted relationships with senior stakeholders
• Experience leading complex programmes, strategic accounts, or major customer portfolios
• Excellent commercial awareness and ability to balance customer outcomes with business growth
• Ability to influence senior decision-makers in complex, ambiguous environments

• Relationship-building with senior stakeholders
• Commercial awareness
• Influencing and negotiation
• Operational Technology
• Cyber
• digital capability areas

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