Data Center Engineer

Overview

In this role you will provide hands-on IT support for a UK-based engineering team, covering deskside to server infrastructure for about 100 developers. You’ll operate within a dispersed group to maintain end-to-end IT infrastructure and help meet current and future business needs. The position blends Windows server/client support with hardware, AV, and network tasks, offering scope to influence reliability and security. This is a practical, customer-facing role with diverse tactile responsibilities and a strong impact on service availability.

Responsibilities

• Support Windows client and server OS across current and legacy environments
• Build and configure gaming hardware and related components when needed
• Manage hardware installation, racking, cabling, and deployment of images via WDS/SCCM
• Monitor Windows infrastructure health, apply security patches, ensure uptime
• Handle customer relations, provide guidance, and escalate issues per procedures
• Set up, repair and upgrade AV equipment for large corporate campuses and sites
• Act as SME in technical support; provide efficiency recommendations
• Maintain inventory, logs, and data for metrics tracking
• Coordinate with third-party vendors for AV maintenance and repairs
• Input data for daily work ticketing system
• Provide reports on equipment malfunction, repairs, and workarounds
• Maintain organization and neatness of AV cables and equipment

Key requirements

• Experience in IT support, preferably in R&D environments
• Strong knowledge of Windows client/server OS (latest and legacy)
• Familiarity with networking concepts: DNS, DHCP, Active Directory
• Experience in hardware setup, rack, cabling, and deployment
• Experience with image deployment using WDS and SCCM
• Hyper-V and System Center Suite experience preferred
• PowerShell scripting experience desirable
• Asset tracking and inventory maintenance experience
• Experience with monitoring Windows infrastructure and security patching
• Customer service and ability to handle escalations per procedures

• Customer service orientation
• Problem solving and troubleshooting
• Strong communication and collaboration
• Windows Server/Client administration
• DNS, DHCP, Active Directory
• WDS, SCCM

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