Head of Data Analytics and Insights

Overview

In this role you lead the data analytics and insights function for a dynamic claims management business. You will shape and evolve analytics to deliver decision-ready insights for the senior leadership and Board, driving improvements in claim handling, settlement accuracy, cost control, risk and fraud identification, and customer experience. You will manage a small team and work onsite in Central Liverpool with potential hybrid arrangements. This is a mission-critical role that combines analytics rigor with strategic influence to enable data-driven decisions across the organization.

Responsibilities

• Own and continuously evolve the organisation’s data and analytics capability
• Monitor data quality and interpret findings to challenge assumptions
• Translate analytics into decision-ready insights for senior leadership and the Board
• Drive improvements in claim handling times, settlement accuracy, and cost control
• Identify risk and fraud indicators and support mitigation actions
• Enhance customer experience through insights-driven initiatives
• Embed insight-led decision making across operational and strategic functions
• Manage a team of 2 Data Analysts and 2 BI Developers

Key requirements

• 10+ years in data analytics, business intelligence, or insights roles
• 5+ years in senior leadership or people management
• Degree in data analytics, statistics, computer science, economics, or related field
• Strong experience with BI tools (Power BI, Tableau, Looker) and analytics platforms
• Proven ability to influence executive stakeholders with data-driven insights
• Strong business acumen and ability to translate analytics into commercial impact

• excellent communication
• leadership
• change-management
• Power BI
• Tableau
• Looker

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