Account Manager, Corporate

Overview

In this role you retain and grow a portfolio of Corporate clients by serving as the primary point of contact and trusted advisor. You will drive adoption across business units, uncover growth opportunities, and partner with Account Executives to expand the footprint within each account. You’ll gather client insights to inform product, marketing, and sales, and lead value-driven business reviews and onboarding. You’ll work cross-functionally to prevent churn and demonstrate AlphaSense as a strategic partner.

Responsibilities

• Maximize retention rate across the book of business
• Drive adoption of AlphaSense solutions into additional business units to uncover new opportunities
• Identify revenue at risk to prevent churn and forecast retention
• Collaborate with Account Executives to identify growth opportunities
• Understand client business, roles, projects, and metrics to tailor communications and messaging
• Cultivate relationships with users and stakeholders to position AlphaSense as a strategic partner
• Conduct business reviews with key stakeholders
• Plan and execute new user onboarding and training
• Proactive outreach with relevant, real-time information for the user base
• Serve as on-site presence within clients and advocate for AlphaSense internally
• Acquire value stories and product feedback from clients and circulate to product/marketing/sales

Key requirements

• Relationship-driven with Fortune 1000 client experience
• Subject matter expert with strong business acumen
• Energetic, creative, and curious; quick learner
• Understanding of SaaS customer engagement and best practices
• Strong verbal and written communication skills, including presentations
• Commitment to delivering results and driving growth

• Relationship-building
• Communication
• Approachability and empathy
• Proactivity
• Adaptability

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