Senior Account Manager

Overview

As Senior Account Manager, you will oversee a high-profile portfolio in membership, arts and culture, and higher education, guiding digital transformation and web platform opportunities. You will serve as a bridge between clients and delivery teams, ensuring the work aligns with client missions and organisational goals. You will manage expectations, budgets, and risks while promoting the agency brand through industry networking. This role offers the chance to shape strategic client partnerships across a demanding digital lifecycle in a respected agency.

Responsibilities

• Proactively manage client expectations to sustain high-value partnerships and address service issues
• Collaborate with delivery teams to ensure seamless project handovers and team foundations for success
• Oversee support activities and ensure requests are acknowledged and resolved within SLAs
• Act as primary escalation point for project or support concerns and resolve or escalate as needed
• Work with Account Director to ensure Statements of Work define requirements, budgets, and timelines before sign-off
• Manage contractual obligations and mitigate risks, including third-party partners and contractors
• Maintain financial health of accounts by monitoring project margins and profitability
• Develop deep understanding of client needs to support broader organisational goals
• Identify networking opportunities and industry events to promote the agency brand and expand the portfolio

Key requirements

• Proven background as a Senior Account Manager within a digital agency
• Experience serving membership organisations, visitor attractions, or higher education
• Strong listening, negotiation, and influencing skills through presentations and written communication
• Confident in financial planning, budget reporting, and maintaining account profitability
• Ability to manage multiple priorities with attention to detail and proactively identify risks or opportunities
• Experience across the full digital lifecycle is a plus for higher salary at the top end

• listening
• negotiation
• influence
• SEO
• UX best practices
• backlog management

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