Technical Account Manager

Overview

In this Technical Account Manager role, you will be the technical engine behind Docebo’s enterprise learning transformations. You’ll translate customer goals into scalable platform strategies and act as a trusted advisor on integrations and AI-enabled workflows. You’ll protect platform health, guide executive reviews, and partner with internal teams to drive value and long-term partnerships. The opportunity combines strategic influence with hands-on technical leadership in a fast-growing SaaS environment.

Pay / Benefits

• ESPP at 15% discount
• health benefits
• paid vacation days
• Docebo Days
• floating holidays
• birthday off

Responsibilities

• Translate customer business goals into long-term technical strategies using Docebo features
• Own the technical relationship with assigned enterprise accounts and collaborate with Account Teams for growth
• Guide executives and technical stakeholders through platform innovations and API integrations
• Monitor API usage and login trends to preempt issues and ensure platform stability
• Lead executive technical reviews and communicate SLA performance to customer leadership
• Collaborate on platform improvements, run proof-of-concept pilots, and streamline platform health

Key requirements

• 5+ years of SaaS technical troubleshooting
• 2+ years in enterprise/large account management
• Strong foundation in back-end practices, RESTful APIs, OAuth 2.0, SAML
• Front-end basics: JavaScript, CSS, HTML
• Hands-on experience with iPaaS tools (e.g., Workato, Zapier) or data warehousing/BI tools
• Ability to translate complex concepts into business value for executives
• Willingness to travel up to 25% and work across global time zones
• Project management mindset with proactive ownership and forecasting

• Executive communication
• Cross-functional collaboration
• Analytical decision-making
• RESTful APIs
• OAuth 2.0
• SAML

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