Account Manager (Leesman)

Overview

In this role you drive exceptional client experiences for Leesman’s workplace experience solutions, onboarding and retaining a growing portfolio while guiding the survey process. You will help clients adopt the Leesman tool, present results, and collaborate with sales and operations to deliver outstanding service. The position supports global expansion and service delivery evolution within a fast-growing, cross-functional environment. Your impact spans client satisfaction, data-driven insights, and contributing to a scalable, client-centric business.

Responsibilities

• Present survey results to clients, including in-person discussions when possible
• Lead and conduct client meetings at all project stages
• Shape Leesman service delivery during growth and global expansion
• Ensure a world-class client experience from onboarding to portfolio growth
• Manage multiple clients and oversee the full survey process
• Explain Leesman tools and capabilities to clients
• Collaborate with sales and operations to optimize client service

Key requirements

• 3-5 years of account management or related experience
• Excellent written and verbal communication skills
• Ability to identify client challenges and develop solutions to drive satisfaction
• Independent and collaborative work capability
• Strong data interpretation, analysis, and actionable insight delivery
• Proficiency in Microsoft Office, Google Suite and CRM systems
• Interest in process improvement and exceeding client expectations

• organization and project management
• client-focused mindset
• problem-solving
• Microsoft Office
• Google Suite
• CRM systems

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