Atlassian Solutions Architect

Overview

In this role you shape high-quality Atlassian solutions for customers, bridging sales and delivery to ensure feasible implementations. You translate business and technical needs into Architectures, provide credible estimates, and guide pre-sales activities through workshops, demos, and POCs. You’ll stay current on Atlassian product directions and help customers balance scope, risk, and value. This is a hands-on, client-facing technical leadership position across global teams.

Responsibilities

• Lead technical discovery with customers to capture objectives, current-state architecture, constraints, and dependencies
• Translate requirements into Atlassian solution architectures and implementation approaches
• Produce high-quality estimates (including fixed-price) with clear assumptions, exclusions, dependencies and scope
• Identify delivery, technical, and commercial risks early and address them before commitments
• Support pre-sales through workshops, demos, POCs, RFP/RFI responses, and Statements of Work
• Build credibility with stakeholders by explaining feasible outcomes and trade-offs
• Collaborate with sales, delivery, and engineering for smooth handover from pre-sales to implementation
• Maintain current knowledge of Atlassian products, ecosystem, and marketplace apps
• Advise on architecture, integration, migration, security, governance, and operating model considerations
• Design solutions that leverage standard Atlassian capabilities while minimizing customisation and debt
• Remain hands-on to validate approaches and provide guidance during implementation
• Assess information sufficiency to produce responsible estimates and determine when further discovery is needed
• Shape opportunities to create clear paths to follow-on value with customers

Key requirements

• Significant experience designing and delivering Atlassian solutions in complex environments
• Strong current knowledge of Jira, Jira Service Management, Confluence and the Atlassian ecosystem
• Experience in customer discovery and translating requirements into solution approaches
• Experience estimating professional services engagements with clear assumptions and scope boundaries
• Understanding of fixed-price delivery risk and credible commercial estimates
• Experience supporting pre-sales activities (workshops, demos, POCs, RFPs/RFIs, SOWs)
• Strong client-facing communication skills with tech and senior stakeholder credibility
• Ability to articulate complex technical decisions in terms of outcomes and implications
• Practical understanding of Atlassian migration, integrations, data, security, governance, configuration and adoption
• Ability to work across sales, delivery, and engineering with clear handover and ownership boundaries
• Ability to operate independently across multiple opportunities with high documentation and follow-through
• Capability to be a trusted long-term technical partner to the Atlassian Growth team
• Desirable: Atlassian certifications relevant to the role

• Human-centered
• Curious
• Collaborative
• Jira
• Jira Service Management
• Confluence

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