Company: SGN
Location: Glasgow
Job Description:
SGN is building a new Customer Service Centre in Glasgow and seeks an experienced Customer Service Complaints Specialist to manage, investigate and resolve complaints across SGN. You will own complex cases, work with operational teams and third parties, and help us learn from feedback to prevent recurring issues.
You will play a key role in coaching colleagues, spotting trends, and delivering fair outcomes while keeping customers informed and supported throughout the journey.
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Posted: October 1st, 2026