Workforce Data & Systems Analyst

Overview

As a Workforce Data & Systems Analyst, you will optimise HR information systems and SAP SuccessFactors to deliver a world-class People & HR service. You’ll lead data governance, reporting and system enhancements across SAP, iTrent, and related tools, ensuring data accuracy and compliance. You’ll collaborate with cross-functional teams to drive continuous improvement and transparency in data-related processes. This role offers meaningful impact in transforming workforce technology and HR services within a dynamic city organization.

Responsibilities

• Lead optimisation and adoption of SAP SuccessFactors and related workforce systems
• Oversee data management across SAP SuccessFactors and legacy iTrent systems during transition
• Manage system enhancements, priorities and roadmaps for workforce systems
• Promote data integrity, governance and compliance with data protection regulations
• Provide guidance on workforce reporting, data management and process improvement
• Manage system configuration, workflows, security roles and data structures
• Deliver first-line technical support, user training and system documentation
• Develop guidance to maximise value of self-service and workforce systems
• Share best practices and stay updated on workforce analytics and digital HR services

Key requirements

• Experience with HR/Payroll systems (preferably Success Factors)
• SFX Accreditation in multiple modules (desirable)
• Experience with iTrent and BI4 reporting (desirable)
• Experience in system administration, data security and integration, and training delivery
• Analytical, numerical and data visualisation skills
• High proficiency in Microsoft Office, especially Excel
• Good understanding of HR policies and employment legislation
• Confident communicator with excellent written and oral presentation skills
• Ability to manage multiple priorities, meet deadlines, and lead on system-related projects

• Confident communicator
• Strong prioritisation and multi-tasking
• Collaborative and stakeholder-facing
• HR/Payroll systems (SuccessFactors)
• SFX Accreditation (desirable)
• iTrent

…