Production Engineer

Overview

In this role you will lead operational support for Liquidnet’s front-office trading platform in Europe, ensuring reliability and performance. You will mentor engineers, own complex production issues, and drive automation to streamline workflows. You will oversee client migrations, feature rollouts, and cloud migration efforts, collaborating with global teams to maintain service quality. Your work directly supports fast, secure trading and seamless order/quote reliability for traders and clients. This is a hands-on leadership position that combines technical depth with cross-functional influence to improve the platform and client experience.

Responsibilities

• Act as technical lead and primary escalation point for complex application support issues, driving root-cause analysis and resolution across the trading platform
• Lead and mentor junior engineers, fostering technical growth and ensuring knowledge transfer within the team
• Design, implement, and maintain automation solutions to streamline workflows, reduce manual effort, and improve operational efficiency across key business processes
• Own and drive projects including new feature implementations, client migrations, and cloud migration initiatives
• Fulfil and oversee complex client customization requests within algorithmic trading systems and MTF platform
• Manage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherence
• Perform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issues
• Lead the ‘follow the sun’ support model coordination, working closely with global teams in APAC and US
• Drive incident management practices, trend identification, and post-mortem analysis. Collaborate with development teams to influence platform improvements based on support insights
• Occasional weekend work will be required during major upgrades and out of hours testing

Key requirements

• Hands-on production support experience within a financial institution
• Deep application support experience within a Unix / Linux environment
• Expert working knowledge of the FIX protocol
• Strong experience supporting and troubleshooting Windows Server environments
• Advanced experience in troubleshooting network problems
• Working knowledge of multiple buy-side or sell-side Order Management Systems
• Strong understanding of international equity market mechanics, flows, and settlement processes
• Proven ability to lead multiple projects simultaneously, delivering to deadlines
• Expert-level experience with MSSQL, Oracle and Sybase database environments
• Natural leader with drive for continuous improvement
• Autonomous work style and stakeholder communication at all levels
• Willingness to work flexible hours

• Customer service orientation
• Strong communication across technical, client, trader, and executive stakeholders
• Mentoring and team leadership
• FIX protocol and debugging of sessions and message flows
• Linux/Unix administration
• Windows Server troubleshooting

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