Senior Director, Fraud Prevention & Platform Integrity

Overview

As Senior Director, you will shape and scale Viber’s fraud prevention and platform integrity capabilities to protect users, revenue, and the fintech ecosystem. You’ll lead strategy, operating model, and execution across cross-functional teams to combat fraud, abuse, account takeover, and financial crime at a global scale. You will build on an already strong platform integrity function, driving faster investigations, better detection, and higher enforcement quality. This role offers strategic influence and a chance to influence risk posture at the executive level.

Responsibilities

• Evolve fraud prevention and platform integrity strategy across fintech, payments, business messaging, subscriptions, and partner ecosystems.
• Mature the operating model for fraud prevention, AML risk signals, financial-crime controls, investigations, escalation, measurement and response.
• Own the strategy for detecting and reducing payment fraud, scams, account abuse, phishing, account takeover, and emerging risk patterns.
• Scale trust operations, abuse prevention, account integrity, investigation workflows, and enforcement across Viber’s global ecosystem.
• Partner with Product, Engineering, Data, Security, Legal, Compliance, Finance, Support and business teams to align risk strategy with company priorities.
• Define requirements for detection systems, risk signals, rules, models, dashboards, case queues, analyst tooling and feedback loops.
• Leverage data, automation, and AI-enabled workflows to improve investigation speed, detection quality, analyst productivity, and scalability.
• Lead, mentor and develop a team of analysts, researchers and domain experts.
• Build executive visibility into key risks, including fraud exposure, prevented loss, financial-crime risk, platform abuse trends, enforcement quality, false positives and response effectiveness.
• Represent the function in senior leadership discussions and translate complex topics into clear business decisions and priorities.

Key requirements

• 5+ years of leadership experience in fraud, risk, investigations, AML, integrity, compliance operations or trust/safety.
• Strong experience with fraud-prevention systems, AML controls, transaction monitoring, suspicious activity detection, case management, investigation workflows and financial-crime risk.
• Deep understanding of fraud and abuse patterns (payment fraud, mule activity, account takeover, phishing, scams, synthetic identities, platform misuse).
• Experience with data, rules, models, risk scoring, operational queues, escalation processes, dashboards and feedback loops.
• Proven ability to partner with Product, Engineering, Data, Security, Legal, Compliance, Finance, Support and Operations teams.
• Strong executive communication skills to explain complex risk topics to senior leadership.
• Good judgment around false positives, user experience, business impact, regulatory exposure, operational cost and speed of response.
• Fluent written and spoken English.

• executive communication
• strategic thinking
• cross-functional collaboration
• fraud-prevention systems
• AML controls
• transaction monitoring

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