Remote Support Engineering Manager – Lead 24/7 Tech Ops

Primer is building the unified payments infrastructure with a global, remote-first team. We are expanding our Product Support function to scale across regions, delivering reliable API and logs-driven support, with a focus on quality, speed, and customer advocacy.

You will own day-to-day KPIs, lead a distributed team of Support Engineers, and partner with Product/Engineering to shape the roadmap and customer experience. This is a high-trust, fully remote role with global impact.

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