IT Service Desk Analyst – Hybrid (1st & 2nd Line Support)

Eden Scott partners with a leading global organisation in Glasgow city centre seeking an IT Service Desk Analyst on a 6-month fixed-term contract. You will be the first point of contact, delivering 1st and 2nd line support in a busy, collaborative IT team.

You’ll troubleshoot across Windows/macOS, Office apps, and common business software, log tickets, and escalate where needed. Hybrid working, 37.5 hours, with rotating shifts between early and late.

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