Senior Client Manager

Overview

In this role you manage a portfolio of client accounts for Landor’s brand consultancy, acting as a trusted partner to unlock growth opportunities and ensure value across projects. You lead cross-functional collaboration, craft compelling proposals, and safeguard scope, budget, and quality. You translate client briefs into clear next steps, guide teams to high-impact brand work, and contribute to Landor’s mission of connecting brand outcomes to business results.

Pay / Benefits

• hybrid work model (office ~4 days a week)
• equal opportunity employer
• collaborative culture

Responsibilities

• Manage a portfolio of client accounts and develop deep knowledge of each client’s business and challenges
• Act as a trusted partner, communicating Landor’s capabilities and identifying growth opportunities
• Develop clear project proposals, scopes of work, and client presentations
• Coordinate with Landor teams to deliver on time, on budget, and on scope, refining work as needed
• Lead client status calls and communicate findings in written, verbal, and presentation formats
• Ensure client-facing materials and proposals are accurate and high quality
• Coordinate with resource management and Directors to align projects with scope and budget
• Collaborate with Client Leaders to resolve pricing, payment, and scope-management challenges
• Partner with Finance to manage reporting, invoicing, timesheets, budgets, forecasts, and revenue
• Maintain accurate archives of key client deliverables and case studies

Key requirements

• Experience in a similar role within brand consultancy, advertising agency, or related field
• Comfortable managing stakeholders up to brand manager level
• Excellent project management and relationship-building skills
• Ability to operate with ambiguity and shifting priorities
• Strategic thinker with ability to interpret client briefs into actionable steps
• Curiosity for Landor’s offerings and new business ideas
• Financial acumen to understand business and team financial goals
• Ability to motivate junior team members

• Relationship-building
• Strategic thinking
• Communication
• Project management
• Client relationship management
• Proposal development

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