Development / Estate Manager

Overview

As Development Manager you will lead a large, multi-facility estate, ensuring proactive, compliant, and value-driven management. You will work within FirstPort’s Four Pillar approach to deliver service excellence and well-maintained developments for residents. You shape customer experience, safety, and performance through effective leadership of on-site teams and cross-functional collaboration. This role combines people leadership, operations, and financial oversight to sustain high standards and resident satisfaction. You will have a clear impact on the safety, quality, and value of the developments you manage.

Pay / Benefits

• competitive salaries
• training and development
• supportive technology and resources
• exclusive discounts on benefits
• inclusive diversity policies
• flexible working considerations unknown

Responsibilities

• Deliver high service levels and act as representative to customers, clients, and developers while keeping the development well-presented and maintained
• Build and maintain relationships with Residents Association committees and similar bodies, attending meetings as needed
• Identify and deliver staff training, conduct performance reviews, and coach direct reports to meet KPIs and SLAs
• Monitor performance, manage leave and cover, and arrange emergency shifts as required
• Control costs, review expenditures, assist with service charges, and present bi-monthly financial summaries
• Lead proactive meetings with customers/contractors/clients and address issues within agreed deadlines
• Investigate complaints up to Stage 1 and coordinate with Regional Manager for Stage 2 responses
• Conduct risk assessments and health and safety checks; ensure timely actions and necessary testing
• Supervise contractors and manage works orders, ensuring timely delivery and quality of outcomes
• Perform regular site inspections and remedial actions to maintain fabric and meet KPIs
• Respond to emergency queries outside office hours and coordinate attendance as needed
• Maintain the building’s fabric through inspections and repairs to a high standard

Key requirements

• Operational management experience of a large, complex estate with multiple facilities
• Strong health and safety expertise and track record of implementing new systems
• People leadership experience with ability to develop a team and improve performance
• Financial acumen to set budgets in line with lease agreements
• Experience in mobilising new developments and working with property developers (beneficial)

• Customer service orientation
• Excellent interpersonal and communication skills
• Coaching and feedback capability
• Health and safety management
• Budgeting and financial reporting
• Contractor supervision and works management

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