Product Manager

Overview

In this Enterprise Product role, you will shape and deliver customer-focused experiences across the Underwriting journey. You’ll own multi-year product strategy and roadmaps, translating customer and business needs into innovative solutions within a cross-functional, agile environment. You’ll drive measurable value aligned to Vitality’s ambitions, influencing stakeholders and continuously improving customer outcomes. This is a commercially minded, collaborative opportunity to solve complex problems and elevate the customer experience at scale.

Pay / Benefits

• Bonus schemes
• Pension up to 12% (matched up to 6%)
• Vitality health insurance
• Life Assurance (4x salary)
• Flexible working options
• Career development opportunities

Responsibilities

• Define and deliver the medium to long-term product strategy for a complex customer journey
• Own and evolve the product roadmap and backlog aligned to customer needs and business goals
• Lead product discovery, research and ideation using customer insight and data
• Coordinate cross-functional teams to bring ideas to market
• Act as voice of the customer during delivery to ensure outstanding experience
• Plan and deliver journey epics, manage dependencies, risks, costs and priorities
• Translate requirements into features, user stories with acceptance criteria
• Use metrics and feedback to evaluate effectiveness and drive improvement
• Drive process optimization across journeys to improve outcomes
• Monitor market trends and competition to keep products innovative and commercially effective

Key requirements

• Degree educated or equivalent professional experience
• Experience managing complex product roadmaps and backlogs in digital/tech environments
• Strong experience with Agile delivery and cross-functional teams
• Ability to lead workshops and align technical and non-technical stakeholders
• Excellent written, verbal and presentation communication
• Strong analytical skills with data and customer insight for decision making
• Experience documenting features, user stories, acceptance criteria and artefacts
• Proven ability to balance customer value, commercial priorities and delivery
• Passion for improving customer experiences and championing customer needs
• Collaborative with engineering, UX, research and business teams
• Commercial awareness to assess value, trade-offs, risks and benefits
• Experience using Jira, Aha or similar PM platforms advantageous
• Knowledge of digital analytics, conversion optimization, journey mapping or web technologies beneficial
• Scrum Product Owner certification or related Agile qualifications advantageous

• Excellent communication and presentation skills
• Collaborative mindset with cross-functional teams
• Customer-centric thinking and stakeholder influence
• Jira
• Aha
• digital analytics

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