Client Support Analyst – Fintech

Overview

In this role you will provide expert product and service support to clients and internal teams within a fintech trading context. You will resolve complex queries, contribute to service enhancements, and help onboard new clients, aligning with a culture that values client focus and collaboration. You will operate at the intersection of front office trading solutions and reference data services, influencing incident resolution and documentation. This opportunity offers hybrid working in London and a chance to shape client experience at a well-regarded trading consultancy.

Pay / Benefits

• hybrid working
• bonus scheme
• London-based role
• family-friendly and traditional values
• professional trading and reporting consultancy

Responsibilities

• Develop specialist knowledge of derivative reference data products and onboarding processes
• Be the point of contact for new client onboarding and ongoing support
• Collaborate across teams and escalate tickets to the Support team as needed
• Troubleshoot complex client tickets with prioritization and status updates
• Contribute to living operational run books and coordinate with technical teams

Key requirements

• 1+ years in banking/finance or vendor-side client support/operations
• Experience with Salesforce or ServiceNow
• Some understanding of financial derivatives products
• Strong communication skills, particularly written English
• Experience handling multiple issues daily and researching to provide client answers
• Ability to create client-facing documentation (templates, user guides)

• clear written and verbal communication
• ability to manage multiple priorities
• client-facing diplomacy
• Salesforce
• ServiceNow
• understanding of financial derivatives

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