Senior Technical Account Manager, Telco Vertical

Overview

In this role you act as the principal technical advisor to enterprise and startup customers, guiding AWS adoption and ensuring operational health. You will translate business needs into technical strategies, engage with senior leaders, and help customers maximize value from AWS services. You’ll collaborate across solution architects, services teams, and sales to drive incidents resolution, trade-offs, and risk management. This position offers exposure to a wide range of technologies and a role at the heart of AWS customer success and innovation.

Pay / Benefits

• work-life balance
• flexible working culture
• mentorship and career growth
• inclusive team culture
• opportunities to work with leading enterprises
• travel up to 10% or more

Responsibilities

• Advise customers on solutions and provide technical guidance
• Ensure AWS environments remain operationally healthy while reducing cost and complexity
• Build trust by understanding business needs and technical challenges
• Lead technical discussions on incidents, trade-offs, and risk management
• Engage with partners from developers to C-suite executives
• Collaborate with Solutions Architects, Professional Services, and Sales Account Managers
• Proactively identify opportunities for additional value from AWS
• Deliver detailed reviews of service events and planning for launches

Key requirements

• Experience design/implementation/operations/consulting with distributed applications
• Experience in technical engineering
• Bachelor’s degree
• Knowledge of cloud-based architecture, cloud services, and customer-facing roles
• Experience in an external enterprise customer-facing technical lead role with strong communication skills
• Experience in three or more areas: software design/development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, SOA

• Customer obsession
• Strong oral and written communication
• Relationship-building with customers
• AWS services (EC2, S3, DynamoDB, RDS, Lambda, CloudFront)
• Cloud architecture and design
• CDN and content distribution

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