Head of Resource Planning

Overview

As Head of Resource Planning, you will lead the national scheduling and workload planning for our field service engineers. You will shape a hands-on planning function, ensuring accurate diaries and data-driven reporting. You’ll partner with cross-functional teams to optimise schedules, improve utilisation, and scale planning capabilities in a fast-growing environment. This role offers a strategic impact on service delivery and operational performance, with flexibility on location.

Responsibilities

• Oversee national diaries and workloads for field service engineers
• Lead and develop the planning function and team
• Hands-on diary management and scheduling optimization
• Drive improvements in reporting and data quality
• Collaborate with cross-functional teams to enhance service delivery

Key requirements

• Proven experience running planning functions and teams
• Ability to arrange and optimise engineer diaries
• Strong communication, organisational, and data skills
• Excellent attention to detail in reporting
• Hands-on approach to driving planning improvements

• communication
• organization
• attention to detail
• team leadership
• Excel
• data skills

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