Events Sales Executive – London Marriott Hotel Canary Wharf

Overview

In this role you drive reactive group event sales for the hotel, guiding enquiries from initial contact to contract handover. You collaborate with Sales, Revenue and Operations to deliver exceptional service, strengthen client relationships, and foster loyalty. You will quote, propose, and secure bookings while coordinating with various teams to meet client expectations. Your work supports revenue forecasting and cross-functional partnerships to optimize the events cycle. This position offers exposure to a luxury hotel brand within Marriott’s global network.

Responsibilities

• Handle reactive sales of group bedroom and catering enquiries from quote to contract handover
• Qualify opportunities by understanding client needs and align hotel features accordingly
• Create quotations and proposals; follow up to capture changes and convert to bookings
• Input enquiries into booking systems and maintain data integrity
• Forecast event and group revenue accurately
• Coordinate with Accounts for credit checks and payment setup
• Conduct site visits to showcase the hotel and post-event feedback calls
• Build long-term partnerships and drive repeat business
• Identify opportunities for proactive Sales Team and handover to appropriate teams
• Collaborate with Operations to meet and exceed client expectations
• Deliver exemplary customer service per company standards
• Perform tasks as assigned by Directors and sales leaders

Key requirements

• Strong communication skills across channels (phone, email, intermediary sites)
• Confident sales, negotiation, and planning abilities
• Excellent organization and time management in a fast-paced environment
• Attention to detail and administrative competency
• Adaptability to changing market conditions and processes
• Relationship-building and team-oriented mindset
• Effective interpersonal skills

• excellent communication
• negotiation
• relationship building
• team player
• SFA/Web (Sales Force Automation)
• Opera (hotel management system)

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