Senior User Researcher Senior User Researcher

Overview

As a Senior User Researcher, you will lead and shape research that informs product strategy and improves user experiences within a digital transformation and product delivery team. You’ll collaborate with product, design, development and fellow researchers to uncover user needs, behaviours and motivations, enabling evidence-based decision making. You will apply a mix of qualitative and quantitative methods across the product lifecycle and champion user-centred design principles across the organisation. This role offers the chance to impact real user problems at scale and to contribute to a culture of continuous learning.

Responsibilities

• Collaborate with cross-functional teams to plan and deliver impactful user research that provides deep insight into user needs and behaviours
• Help shape products and services that solve real user problems and meet user expectations
• Lead research activities within your team, recommending the most appropriate research approaches and methodologies
• Plan and conduct qualitative research including remote and face-to-face interviews, observations, diary studies, concept testing and usability testing
• Use quantitative research methods such as surveys to generate actionable insights and work alongside analytics teams to strengthen findings
• Consider the full end-to-end user journey, taking into account business, policy and technical constraints that may influence the user experience
• Communicate research findings clearly and involve stakeholders in analysis and synthesis activities to build user empathy and support informed design decisions
• Champion user-centred design principles and help embed user research best practices across teams and the wider organisation

Key requirements

• Proven experience leading user research using a range of behavioural and attitudinal research methods
• Experience across multiple stages of a product or service lifecycle from discovery to delivery
• Current Security Check (SC) Clearance or eligibility to obtain SC Clearance
• Experience working to public sector digital service standards and applying digital design principles within service delivery environments
• Excellent communication, storytelling, stakeholder management and facilitation skills
• Experience working within multidisciplinary agile teams, leading user research activities and influencing product or service design through insight-driven recommendations
• Experience using prototypes to test assumptions, validate user journeys and evaluate concepts
• Knowledge of tools, techniques and best practices for both in-person and remote user research

• communication
• storytelling
• stakeholder management
• qualitative research methods (interviews, observations, diary studies, usability testing)
• quantitative research (surveys)
• prototyping to test assumptions

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