Real-Time Resource Planning Manager – Multichannel Support

Club Rugby in Hatfield is seeking a Resource Planning and Real Time Manager to lead resource planning, forecasting, scheduling and real-time management across our multichannel Member Support operation. You will ensure the right number of skilled colleagues are available at the right time across live and non-live channels, balancing member service, colleague experience and cost.

The role requires strong analytical and technical skills with experience in planning, forecasting and real-time

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