Housing Officer – Twickenham, TW1 3RP
Housing Officer known locally as a Local Housing Manager (Leaseholder Services) Salary Banding Range: 41,237 – 43,405 based on a 37.5hr working week Contract Type: 12 Month fixed term contract until 31 August 2027 This roleMTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our shared ownership/ leasehold properties within a defined geographical patch.As our Local Housing Manager, you will be the front facing representative of MTVH, coordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs.This role is predominantly based within office hours of 9-5.30pm working a 37.5hr week Monday to Friday. You will be expected to be out on-site 2 days per week with 3 days spent working from a local office or from home. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common.This role will also require you to manage relationships with the Local Authority, External Managing Agents and other External Partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, lease management and enforcement.What you’ll need to succeed:Essential car user full driving license are requiredExperience of working in a social housing setting is essentialWhilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.At MTVH our values of care, dare and collaborate run through all that we do, were looking for people who can demonstrate these behaviours every day of the week.At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexibleAbility to collaborate, network and be a strong team playerExperience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essentialExperience of excellent administration skills & analysing customer feedback to achieve service improvementsAttention to detail and accuracy in writing, reporting and numeracyExperience of dealing with customers face to face and responding to customer enquiries on the phone and in writingAbility to self-manage a varied and demanding workload, prioritising and organising tooA self-starter who isnt afraid of challenge, shows innovation, initiative, empathy & passionThe ability to manage and report on projects against agreed targetsMust possess excellent office management skills, managing inboxes, keys etc.Must be willing to work flexible hours as requiredDesirableHousing qualificationTo meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment has been made….