TTS Payments Application Support – Assistant Vice President

Overview

In this role you will support Citi’s critical applications to ensure stability and operational excellence within a globally distributed production environment. You’ll work closely with traders, users, and tech teams to diagnose issues, manage releases, and drive improvements that strengthen the payments platform. The position blends hands-on technical work with stakeholder collaboration to reduce risk and enable reliable, scalable systems. This is a chance to shape production support at a leading financial services technology team and grow through mentorship and continuous learning.

Pay / Benefits

• 27 days annual leave (plus bank holidays)
• discretionary annual bonus
• Private Medical Care
• Life Insurance
• Pension Plan
• Paid Parental Leave

Responsibilities

• Monitor and maintain applications and environments to meet service levels
• Diagnose, resolve, and escalate production issues with timely communication
• Participate in application releases end-to-end and conduct post-implementation analysis
• Identify and lead stability, efficiency, and effectiveness enhancements
• Perform same-day risk reconciliations and address vulnerabilities
• Act as SME and advisor to stakeholders and collaborate with users, traders, and vendors

Key requirements

• Experience in an Application Support role managing production environments
• Experience installing, configuring, and supporting business applications and their environments
• Proficiency in programming or scripting languages with willingness to continue learning
• Analytical and problem‑solving skills to prioritise complex information
• Experience with issue tracking, reporting, and problem management tools
• Strong written and verbal communication translating technical issues for non-IT stakeholders
• Ability to plan, organise, and re-prioritise workload in a dynamic environment
• Bachelor’s degree or equivalent practical experience

• strong communication
• collaboration
• prioritisation
• adaptability
• programming or scripting languages
• issue tracking and problem management tools

…