Head of Complaints Operations & Transformation – Retail Insurance

Jobtailor is seeking a senior leader to head complaints operations across Retail Insurance and Claims, ensuring fair outcomes and regulatory compliance. You will drive performance, lead multiple senior teams, and steer continuous improvement initiatives in a hybrid Leicester/Bexhill setting.

The role requires deep FCA knowledge, change management experience, and a track record of transforming complaint-handling processes using data insights. Sponsorship is not offered.

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